Getting to Yes

with Anne Miner, The Dunvegan Group Ltd.

Date:	September 15, 2010, 5:30 - 9:00 pm
Location:	Cambridge Hotel and Conference Centre 700 Hespeler Road Cambridge, ON

Agenda:	5.30 - 6.45 Networking and Cash Bar 6.45 - 9.00 Dinner and Speaker
Cost:	$35 members/$45 non-members + HST (price includes networking, dinner and speakers)

Event Details:

Are you Dominant? Influential? Steady? Conscientious? And more importantly, what are the people around you?
Learn more as Anne Miner demonstrates how the application of the simple DISC model of personality preferences can dramatically improve our success in communicating with others – our customers, our suppliers, our children, our employees – even partners!

Her presentation will be sprinkled with humorous anecdotes to illustrate the best and the worst of each preference type. You’ll be able to identify your personality preference type and the type of others, and learn how to communicate more effectively with each type. And you’ll be better able to get to yes and get the response you want.

Anne Miner is the Founder and President of The Dunvegan Group Ltd., a customer care technology company. In operation since 1987, her company has developed a recognized expertise in the area of customer satisfaction measurement and management. Anne has served on various Boards including the YWCA, American Marketing Association (AMA), and Canadian Agri-Marketing Association (CAMA).

Join us and learn more about yourself and those around you.

Please note that you must pre-register for this event and full payment is required prior to the event. In the event of a cancellation refunds will only be issued if the reservation is cancelled 72 hours prior to the event.